Traditional CRM & ERP can’t keep up
Microsoft Dynamics 365 is Microsoft's innovative strategy to enable end-to-end intelligent business applications in the cloud. Dynamics 365 unifies Dynamics ERP and CRM solutions into a single cloud service with purpose-built applications to manage core business functions such as Sales, Talent, Marketing, Customer Insights, Customer Service, Project Service Automation, Finance and Operations, and Field Service.
Microsoft Dynamics 365 intelligent business applications connect people, products, and data to improve your customer experiences and business processes. With Dynamics 365, you can drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.
Along with a common data model that spans these apps and services, and new Microsoft tools such as PowerApps and Flow, Microsoft Dynamics 365 offers deep integration to Office 365 to seamlessly connect your structured data and processes with collaboration and productivity tools like SharePoint, Office, and Skype for Business. And with embedded intelligence tools including Power BI, Cortana Intelligence Suite, and Azure IoT, Dynamics 365 will help your organization disrupt the competition and increase the speed and efficiency of doing business.
Marketing
Turn prospects into business relationships. Increase customer demand for your products and services and improve marketing results with Dynamics 365 Marketing. Create and nurture leads by run targeted, multi-channel campaigns and personalize each buyer’s journey to generate more sales-ready leads. Align sales and marketing through marketing automation, shared data, and connected processes with Dynamics 365 Sales. Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards. Personalize and extend the capabilities of your app by connecting it with the apps and services you already use.
Sales
Adapt to the new speed of doing business, enable your people and processes to respond quickly to changes in the market, and capture new revenue opportunities. Microsoft Dynamics 365 for Sales helps sell effectively by providing the insight, guidance and tools salespeople need to build repeatable processes, focus on the right customers, and win faster by collaborating with colleagues.
Customer Service
As service organizations work to meet customers’ expectations, they are met with new and increasing challenges. Microsoft Dynamics 365 for Customer Service helps companies deliver amazing experiences, and build trust, loyalty and insight. This unified helpdesk management service system offers agents in the organization the right tools and information to meet ever-evolving customer demands and work productively.
Field Service
Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates and resource productivity through advanced scheduling, resource optimization, and mobile enablement.
Project Service
Dynamics 365 for Project Service Automation is a SaaS, cloud PSA software solution that enables project-based businesses to run more productively, profitably and with higher client satisfaction. Dynamics 365 for Project Service Automation enhances each stage of the end-to-end project delivery experience: opportunity management, project planning, resource management, team collaboration, time and expenses, customer billing, analytics and integration. As with all Dynamics 365 applications, Dynamics 365 for Project Service Automation comes with Power BI and Cortana Intelligence built-in, and integrates deeply with Office 365 to transform the way organizations work and grow.
Business Central
Microsoft Dynamics 365 Business Central is the cloud-based ERP software that helps small and medium-sized businesses grow by managing their financials and operations. With Dynamics 365 Business Central you can connect finance, sales, service and operations to make integrated management of these functions faster and easier. Whether you are interested in upgrading from a legacy on-premise ERP solution or have outgrown your current accounting software, Dynamics 365 Business Central is the cloud ERP for small businesses.
Finance
Maximize financial visibility and profitability. Automate and modernize your global financial operations with Dynamics 365 Finance. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Drive strategic financial decisions with AI. Unify and automate your financial processes. Reduce operational expenses. Decrease global financial complexity and risk.
Supply Chain
Transform your manufacturing and supply chain operations with Dynamics 365 Supply Chain Management. Use predictive insights and intelligence from AI and Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management to maximize operational efficiency, product quality, and profitability.
Talent
Improve the employer, candidate and employee experience with Dynamics 365 and the Microsoft Cloud. Benefit from the integrated power of Office 365 and LinkedIn to find and hire people faster. With these tools, you can empower people managers and HR professionals to find, hire, and keep top employees and speed their time to productivity. Also empower people to create and navigate their journeys to on-the-job success.